Floor to Door

Useful Information

Can't find your size, colour or style in-store? Our Floor to Door service allows you to place a direct order in-store for unavailable items and enjoy the convenience of having it delivered directly to your home.

1. To complete your order, we'll collect your delivery details, including your full name, email address, and preferred delivery address.

2. Our in-store team will check the availability of your selected item and once confirmed, place the order for you directly in-store.

Your order will then be delivered directly to your door!


How long will delivery take?

Please refer to our Delivery Policy for further information regarding delivery time.

Will I be charged a delivery fee?

You will be charged delivery in accordance with our regular delivery fees. Click here to learn more.

Can I amend or cancel my order?

Once a Floor to Door order has been placed in-store, we are unable to cancel or amend any details including name, email, delivery address and products ordered.

Can I return or exchange my order?

Our standard in-store returns policy will apply. Simply visit our store with proof of purchase to proceed with an exchange or refund, ensuring all returns conditions are met.

What if my order cannot be fulfilled?

While our team does their best to confirm availability before placing your order, there may be rare occasions where it cannot be fulfilled. If this occurs, you will receive a notification via email. In such cases, you'll need to visit any store with the email notification to receive a full refund. Please note, it is not possible to adjust the items on the order, or have the refund processed remotely.

Have a Different Question?

You can contact us by sending an enquiry through our Contact page or email us directly on support@shoewarehouse.com.au

Please ensure to include all relevant details including the below if applicable:
1. Order Number

2. Your contact number and valid email address

3.Reason for Enquiry - please provide as much detail as possible



Our office hours are Monday - Friday, 9am to 4pm (excluding Public Holidays).