Your products are shipped from our warehouse in Victoria and our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA. In busy trading periods, orders may take longer due to high volumes. Once dispatched with Australia Post, expected delivery times for each region are as follows: Express Shipping- 1-2 business days - Victoria- 1-3 business days NSW, ACT, SA & QLD metro and most regional areas *- 2-5 business days WA, NT, Tasmania *Standard Shipping- 1-3 business days Victoria -- 2-6 business days NSW, ACT, SA & QLD metro and most regional areas *- 3-10 business days WA, NT, Tasmania **Outer-regional areas may experience slightly longer shipping times

We offer free standard shipping on all orders over $79.00; orders below this value are charged at a flat rate of $9.95. Express shipping is available at a flat rate of $14.95.

Yes - we offer free Click & Collect on all online orders. Simply find a store with stock available and select the pickup option when checking out. Please refer to our Click & Collect policy for full details

You will receive a shipping confirmation email to let you know you order is on it's way to you! Once your order is dispatched by Aus Post, you will receive an email containing your tracking details with Australia Post, as well as your tracking ID. Please kindly note it may take up to 24 hours for your tracking to be valid with Australia Post.

You will receive an order tracking confirmation email once your parcel is on it's way to you. This will be emailed to the email address used on your order. Please check your junk mail folder in case it accidently ends up there. If you have not received your tracking email or are having issues accessing the link, please contact our support team at support@shoewarehouse.com.au for further assistance. If you have an online account with us, please log in and you can then access and view your order status under the "my account" section.

Yes, you can send your order to another address other than your registered address, which is useful if you're sending gifts.

We process and pack your order as fast as possible. Unfortunately, once an order has been submitted, we are unable to make any cancellations or amendments. Sorry for any inconvenience that this may have caused. Once you receive your parcel, if you wish to make a return for a refund, please head to Our Returns Centre to request a return slip. Unfortunately, we are unable to offer exchanges for online orders. If you wish to place another order in the meantime, you may do so at your earliest convenience by placing a new order online. Please see our Returns Policy for more details.

Please be assured that any contact details you provide to us remain confidential in our systems. It is recommended to enter your contact number at the checkout to ensure we can provide you with any updates regarding your order as required. We will not send you any marketing communication via SMS unless you have specifically opted in.

If you are unable to sign for your parcel upon delivery, Australia Post will determine if there is a safe and secure location to leave your parcel at the delivery address. If they deem that there is not a safe spot to leave the parcel without your permission, they will deliver the parcel to the nearest Post Office and leave a collection card of attempted delivery. You will then need to visit the declared post shop to collect your parcel. Please take your ID and the collection card with you. Please also check your tracking details (provided in your shipping confirmation emailed to you) for further updates.

We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe. Under an account, and when paying using the 'Credit Card' option, your details are saved with our secure payment gateway to ensure ease of checkout for your future purchases. If you have any questions regarding this, or wish to remove your payment details, please contact our customer service team. Alternatively, using Pay Pal as a payment option will avoid your details being saved to your account. Please be assured your details are not saved by Brand Collective, but our safe and secure payment provider.

If you notice that Australia Post have been unable to deliver your parcel as declared "return to sender" on your tracking information (this can occur from time to time if the address is invalid, the person is unknown at the address or if the delivery driver has been unable to access the premises), please contact our online support team at support@shoewarehouse.com.au for a resolution process.

Unfortunately, we are unable to process any special delivery requests for online orders. Please ensure the delivery address provided is valid and accessible for all deliveries. You can sign up to My Post with Australia Post to track and update your order. This will allow you to request a redirect or safe drop on your parcel (subject to the status and availability of this service). My Post is a free service provided by Australia Post.

Yes, we do deliver to PO Boxes and Parcel Locker with Australia Post. Please ensure to also enter the valid street address of the PO BOX or Parcel Locker at the checkout.

We currently offer shipping Australia-wide. We are unable to offer international shipping. If you have any further questions regarding this, please contact our online support team at support@shoewarehouse.com.au for a resolution process.

If you are not home to sign for your parcel on delivery, Australia Post will re direct your parcel to the nearest Post Shop and leave a collection card. Please take the collection card and your ID with you to collect this parcel as soon as possible. If you required further confirmation of your parcels location, please check your tracking link located in your shipment confirmation email.

We know that gift giving can be tricky, especially buying shoes for someone. This festive season we want to make it easier for you. As such we have extended our returns window to cover the period of November – January. All items eligible for return & exchange purchased from 20th November 2023 will have until 31st January 2024 to be returned to our online store or returned/exchanged at one of our 25 retail outlets around Australia. This excludes Final Sale items and backwall purchases.

We sure do! On each product page you can click through to our size conversion chart. We try our best to provide the most accurate sizing information and conversions, however please keep in mind that due to the nature of footwear, not all sizing, styles or fabrics will fit or feel the same for every individual.

We know you want your favourite shoes to last for a long period of time so here's some tips for taking care of them. If you had any specific care questions, please feel free to email our team at support@shoewarehouse.com.au for further assistance. Please be aware different materials and leathers do require different types of care and we recommend checking specific care instructions first.- We suggest using a rain and stain repellent to protect your leather, Suede and Nubuck from dirt and moisture.- Use a cleaner and conditioner to prolong the life of smooth, oiled leather.- Cleaning - On a regular basis, brush away any surface dirt with a soft brush.- Drying - Open footwear fully, remove the insole and laces and dry at room temperature. Never expose to heat!- Conditioning - Recommended treatment depends on construction and materials of the footwear (most treatments do alter colour and appearance).

We currently don't provide exchanges of styles/sizes, you can however submit a return and re-order a replacement product. You can request a return within 28 days of your order by heading to Our Return Centre to request a return slip.

Please head to our Returns Centre to request a return slip. Please ensure you fill out your order number and email address correctly on the returns form to access your return. Once this has been submitted, we will get back to you with your return parcel details & return authorisation slip. The shoe box is just as important as the shoes themselves, so please do not alter or damage in anyway - e.g. do not attach shipping forms, tape or mark the box. Doing so can result in your return being invalid. Shoes cannot be returned for change of mind with scratched or dirty soles. We suggest you try them on for the first time on carpet to ensure they are in perfect condition.

Yes, you are able to return any unworn items to our Shoe Warehouse retail stores. Please make sure the shoes are unworn and unused with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles. We recommend you call ahead to avoid disappointment, please use the Store Locator to contact your preferred Shoe Warehouse store. Proof of Purchase will be required for all exchanges or refunds, this can be in the form of a confirmation email or bank statement. If your item(s) were purchased with PayPal you will be required to show your PayPal proof of purchase.

Shoe Warehouse is confident that you will be happy with your purchase. If for any reason this is not the case, we offer returns within 28 days of the order date. The customer is responsible for all associated costs to return items to us (unless faulty). Shoe Warehouse will not take responsibility for returned items not received if registered post is not used. We have 4 conditions of return for change of mind, item(s) must be returned: 1. Within 28 days of the order date 2. Item must be unworn with the original tags still attached 3. We are unable to accept shoes with dirty marks or damaged soles 4. Items must be returned in the original shoe box which must be in the original condition. Postage is non-refundable. Shoe Warehouse reserves the right to refuse the return if these conditions are not adhered to. From time to time, there may be certain items which have been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items. The exclusion will be noted on the relevant product page on our website. From time to time, there may be certain items which have been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items. The exclusion will be noted on the relevant product page on our website. For all items marked FINAL SALE, unfortunately we do not offer refunds or exchanges for change of mind. However, if your item is faulty, please contact our Returns Department to arrange an exchange or refund. Not valid in conjunction with any other offer.

We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem. If you have purchased your product from a Retailer or one of our stockists, you need to return to the retailer with your receipt in accordance with their terms and conditions to have them assess the products. If you have purchased online at www.juliusmarlow.com.au, please view our Refunds and Returns page and get in contact with our online support team at support@shoewarehouse.com.au so that we can assess your product for you.

Once your goods have been received back at our warehouse, please allow up to 10 working days for your refund to be processed back to your original account or payment method.

Please kindly note once a refund has been processed to your After Pay account, After Pay will then contact you to confirm the refund amount depending on the amount of payments you have made. For example, if you have only paid 2 instalments of your total order value, After Pay will only refund the partial amount paid with them, and then cancel the remaining outstanding amount. This may mean that you would receive a partial refund of your total order value as only that amount was captured from your linked credit card up to the refund date.

We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products purchased at one of our stockists, you will be able to return to the store to have them assess the product and determine an outcome for you. Please retain your receipt as proof of purchase.

As a member you'll receive exclusive benefits and access to your order details! You can check out faster when making a purchase, check the status of your orders, see any of your past orders, change your account details, including password, and store any extra shipping addresses. You will also be subscribed to email updates to stay up to date with our new arrivals, sales and exclusive promotions!

If you have used an account to place your order, to view you order status and history you will need to log in and access the "My Account" tab. This will then allow you to view your order status and info.

To unsubscribe, please click the "unsubscribe" link at the bottom of any marketing promo email/poster that is e-mailed to your account or update your mailing preferences under your "my account" options. If you are still finding it difficult to unsubscribe, please do not hesitate to contact the online support team for further assistance at support@shoewarehouse.com.au

We accept payment via VISA, MasterCard, AMEX, Pay Pal, ZipPay and Afterpay.

You sure can! $10, $25, $50 & $100 gift cards are available to purchase online. You can find online gift cards here. To use your digital gift card online simply add your selected items to your cart. Proceed to the checkout and enter in the digital gift card number and gift card pin. Then hit apply. It’s as simple as that! Please make sure you use the entire amount, as any unused amount left on the digital gift card after the expiration date, will not be refunded or credited. Gift cards purchased online can also be used in our stores. To use your digital gift card in-store present your digital gift card number and gift card pin to one of our friendly staff at your local Shoe Warehouse store.

If you wish to place an order as a gift, you can enter a separate delivery address to your billing address. We do not include a tax invoice in the parcel. In this case, please retain you order number and order confirmation email as your invoice receipt. Please note any purchase that is sent as a gift, and subsequently returned to us will refunded only to the original payment method.

Yes! Gift cards purchased at a Shoe Warehouse store can be used online.

Receive your order now and pay for it with 4 equal payments over 6-8 weeks. Your order will be processed immediately, there's no interest or added fees, and no payment required at checkout. Payment will be automatically taken from your credit or debit card in your equal instalments each fortnight. To find out more details and sign up to After Pay, please visit afterpay.com.au

A promo code is a series of numbers and letters that gives you to a specific discount or percentage off your purchase when entered at the shopping cart. An example of a promo code could be, "enter promo code '123ABC' in the shopping cart to receive x% off". This promo would come with certain terms and conditions and will often be time sensitive. Promo codes are not to be confused with gift vouchers, which need to be entered at the cart page before checkout. Unfortunately, Promo codes can only be applied in the shopping cart screen at time of purchase. No promotional code can be honoured after an order has been placed. If you are having trouble using a promotional code, please check the terms and conditions to ensure that all items are applicable. If you are still having trouble, please contact our online support team at support@shoewarehouse.com.au

You will receive your online credit by email in the form of a gift card. Simply enter the gift card code at checkout.

For all enquiries, please contact our friendly customer service team at https://shoewarehouse.com.au/pages/contact