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FAQ

  • I have not yet received my online order. Where is it?
  • Can I order online and pick up or collect my items in store?
  • How do I track my online order shipment?
  • I have not received my online tracking. What should I do?
  • Can I send my order to a diferent address?
  • Can I make any changes or cancel my order after it has been placed?
  • Can I update my delivery address after my order has been placed?
  • Why should I provide my contact number at the checkout for my online order?
  • Are my credit or debit card details saved or secure?
  • What if I am not home when my online order arrives?
  • My parcel has been declared return to sender! How can I resolve this and find out where my parcel is?
  • Can I leave special delivery instructions for my online order?
  • Do you deliver to PO Boxes and Parcel Lockers?
  • Do you ship internationally?
  • What will I need to do to collect my online order from the Australia Post shop?

Product Information

  • What size am I? Do you have a size guide?
  • How do I care for my new shoes?

Exchange/Return

  • How can I make an exchange of my online order?
  • How do I return my online order?
  • Can I return or exchange my online order in store?
  • What is the returns policy for my online order?

Returns/Refund

  • What do I do if I believe I have received a faulty item?
  • How long will it take for my refund to be processed?
  • How will my refund work if I have paid with After Pay?
  • I believe I have purchased a faulty item with a retailer or stockist, how can I resolve this?

Account Details

  • How can I work for Shoe Warehouse
  • What are the benefits of creating an online account?
  • How can I view my order status and history?
  • How can I unsubscribe from the mailing list?
  • How do I know if I successfully placed my order?

Payment

  • What form of payment options do I have for my online order?
  • What is After Pay?
  • The promotional code is not applying (or is invalid) at the checkout. What should I do?
  • How do I use an online store credit applied under my account?
  • Can I purchase a gift card online?
  • I can't find the answer to my question. How can I get in contact with your customer service team?