How to place your Click & Collect Order 

	1: Start shopping our range of mens, womens, and kids shoes online. On each product you view, you'll be able to see the stock availability at all of our stores.
	2: Select the store you wish to pick up your order from. You can search by postcode, geolocation, or by stock availability.
	3: Once you've selected your products and store, simply checkout using the "pick up" option at checkout. You will need to complete your order and pay for it online before you can collect in store. Please note if one of your products is not available at desired pick-up store, you will have to remove that from your cart.
	4: Once your order is ready for collection, you will be notified by email. To avoid any disappointment, please WAIT for this email before you head to store for pick up. Don't forget to check your Junk Mail.

Click & Collect FAQs

Is there a minimum spend for Click & Collect?

No, we have no minimum spend or order quantity for Click & Collect.

Is there any cost to use Click & Collect?

No, our Click & Collect service is free.

What happens if some of the styles I want aren't in stock?

If you're placing an order for multiple products that aren't all available in your selected Click & Collect store, you can opt for delivery for your full order instead. Our normal shipping rates will apply. We offer free shipping over $79. Alternatively, you can select a different nearby store that has all your items in stock.

Where is Click & Collect Available?

We offer Click & Collect across all our Australian stores.

During some busy sale periods we may not offer this service.

When will my order be ready to collect?

When your order is ready for collection, you'll receive an email from us confirming this. Please WAIT to receive this email before collecting your order. Don't forget to check your Junk Mail. Please note orders placed outside of our store opening hours will be completed the following day.

What are the opening hours for the store I've selected?

You can view all our store hours and address details here.

Can someone else pick up my order on my behalf?

Yes, they will just need to show us a copy of the order confirmation email along with a form of ID for our records.

How long will my order be held in store?

Your order will be held for a maximum of 14 days in your chosen store. After this time, we will contact you to discuss alternative arrangements or a refund.

Can I try on my order in store?

Yes! You are welcome to try on your new purchase in our store, where our friendly staff will be on hand to assist with any questions.

Can I return or exchange my order?

You are welcome to return your order for a full refund by following the instructions listed here. You can also exchange your order in a Shoe Warehouse store, however we are unable to process exchanges via post.

Further Questions?

Please email support@shoewarehouse.com.au