Call & Collect

• Shoe Warehouse Essendon - 03 99377210
• Shoe Warehouse Forest Hill - 03 98771429
• Shoe Warehouse Moorabbin - 03 95841822
• Shoe Warehouse South Wharf - 03 90991159
• Shoe Warehouse Uni Hill - 03 94679973
• Shoe Warehouse Watergardens - 03 94493962

Order & Pick Up Monday to Friday, 11am - 3pm.

• 1. Browse online

  Find the perfect products online. Click “In Store Availability” to see if your products are available at your selected location.
  
  

• 2. Call the store

  Call the store to speak to a Team Member. Staffed hours are 11am - 3pm, Monday - Friday. During staffed hours, the team will confirm product availability and complete the transaction over the phone. Together you will determine an appropriate collection time and spot.
  
  

• 3. Collect your order

  Give the store a call upon arrival to the agreed collection location. We will head to the collection spot to hand over your order. Please bring a piece of ID to verify your transaction.
  
  

• When can I place my Call + Collect order?

  Call + Collect orders can be placed via calling the appropriate store between 11am – 3pm, Monday to Friday.
  
  

• What happens if the item I want to order is not available when I call the store?

  This may happen from time to time as we are working off live inventory numbers. The store team will be able to identify this when you phone them to place the order and will try and provide a solution.
  
  

• When can I collect my Call + Collect order?

  Standard collection hours are 11am – 3pm Monday to Friday. The actual collection time will be agreed at order placement.
  
  

• What do I do when I arrive at the store to collect my order?

  Upon arrival at the collection location, please call the store’s phone number where all other details can be confirmed.
  
  

• Can I enter the store to pick up my order?

  Collection will be governed by centre circumstances and may be at our store shopfront (if agreed). As much as we would love you to come inside and offer more assistance, due to government restrictions, we are not permitted to allow you to enter the store when collecting your order.
  
  

• Will I be provided with a receipt?

  Once you pay for your purchase over the phone, a receipt will be emailed to your email address provided.
  
  

• Can I return or refund my order?

  Returns cannot be processed through our Call + Collect Service. Purchases made through our Call + Collect service are unable to be returned through our online store. Any returns can only be actioned once the store is open to the public as per Government regulations.